Shipping and Returns
1. Standard ground and in store pick up are the two available shipping options
2. We are unable to combine multiple orders into one shipment
3. A bag is not guaranteed until the purchase is complete and a confirmation of purchase has been received. It is possible that a bag can be in more than one cart at a time.
4. The Big Sale is online only.
5. All sales are final.
Please allow up to 1-2 business days for us to process your order. Once the order is processed, items are usually shipped the next business day. The order arrival date is not based on the time your order is placed, but the date your order is shipped.
The approximate transit time for ground orders is 3 days, with the exception of rural areas which may take up to 4 days. Please note that while UPS is always fast and accurate, ground shipping does not guarantee an exact arrival date. If you would like to guarantee the arrival time, we encourage you to select one of our expedited shipping options for an additional charge at checkout.
UPS delivers during normal business working hours and may require a signature upon receipt. If you want to ensure receipt we suggest you have your order delivered to a work address rather than a home address.
*We do not ship to P.O. Boxes.
You can estimate shipping costs when an item(s) is added to your cart, otherwise they will be calculated automatically at checkout when both the destination and delivery method are selected.
We do not ship on weekends or holidays. Orders placed between Friday at 11am EST through Sunday EST will not be processed until 10am EST the following Monday.
Once your order has shipped, you will receive an email confirmation with your UPS tracking number. Please remember to check your SPAM and junk mail if you do not receive your order confirmation. Registered users may also login to view their order history and tracking information on the account page.
We aim to meet the estimated delivery times, but during busy periods (including sale and holidays) order deliveries may take a little longer. We cannot be held liable for any packages that are lost or stolen. Please contact UPS customer service directly via www.ups.com or by calling 1-800-PICK-UPS.
All returns must be made within 10 days of delivery. Merchandise must be returned in unused, original condition with tags and original packaging.
B.May has the right to refuse any goods that do not meet our Return Policy requirements.
Merchandise may be returned for exchange, credit, or refund (website purchases only).
Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges.
Please ship returns to:
B May Bags
Petoskey, MI 49770
All sale items are final and cannot be returned or exchanged.
Defective or Damaged Items
B.May Repair Policies and Guidelines
Please read the care card provided in the bag thoroughly at the time of purchase.
B May offers a handcrafted product of the highest quality. We guarantee bags against skin and construction defects for 1 yr. During this time we will repair or replace bags showing damage through normal wear and tear.
After 1 year we are not able to repair and recommend taking the bag to your local leather expert or shoe repair.
All bags purchased within 1 year must be presented with proof of purchase from our B.May retail shops or website.
Please send photos detailing the problem to firstname.lastname@example.org. Include the best way to reach you and one of our customer service experts will get back to you with information on how to proceed.
Please follow our return instructions if you would like to make an exchange. You can notify us via phone or email if you would like to exchange the original item for something else. We will confirm that the item you are exchanging for is available and place it on hold until we receive the item you are returning. You may return or exchange online merchandise at any of one of our 2 locations. If you would like to do an in-store exchange/return please drop off the item(s) at your desired location and they will transfer the merchandise to our online headquarters. The store cannot issue you a refund at the time of drop-off. Please allow up to 2 business days for us to process your return. Your refund will be credited to the same credit card used to make the purchase. Depending on the form of payment it may take up to 10 days for your bank to refund your account. As soon as it is processed we will email you a confirmation receipt.
Sales and Flash Sales
All sale items are non-refundable (i.e. Cyber Monday) as clearly stated on all promotional sale material. This policy also applies to regular priced merchandise purchased with a promotional code at checkout.
Holiday Return Policy
We offer an extended return policy for all orders placed between November 23rd and Dec 24th. We will accept returns for orders placed during this time if received by January 15th of the following year. Sale items purchased during this period are not eligible for a refund.
If the item was marked as a gift when purchased, a gift card for the amount paid for the item, less cost of shipping, will be mailed once the returned item is received and inspected by us. Please include the gift receipt, and ship to the address above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.