SHIPPING AND RETURN POLICY
Shipping and Returns
COMPLIMENTARY SHIPPING ON ORDERS $200+
Order Arrival
Please allow up to 1-2 business days for us to process your order. Once the order is processed, items are usually shipped the next business day. The order arrival date is not based on the time your order is placed, but the date your order is shipped.
Shipping Costs
You can estimate shipping costs when an item(s) is added to your cart, otherwise they will be calculated automatically at checkout when both the destination and delivery method are selected.
Please Note
We do not ship on weekends or holidays. Orders placed between Friday at 11am EST through Sunday EST will not be processed until 10am EST the following Monday.
Once your order has shipped, you will receive an email confirmation with your UPS/USPS tracking number. Please remember to check your SPAM and junk mail if you do not receive your order confirmation. Registered users may also login to view their order history and tracking information on the account page.
We aim to meet the estimated delivery times, but during busy periods (including sale and holidays) order deliveries may take a little longer. We cannot be held liable for any packages that are lost or stolen. Please contact UPS customer service directly via www.ups.com or by calling 1-800-PICK-UPS. USPS customer service 1-800-275-8777.
Return Policy
All returns must be made within 10 days of delivery. Merchandise must be returned in unused, original condition with tags and original packaging.
Any gift with purchase must be returned with the purchased item. If not included with the return, the retail value of the gift will be deducted from the credit.
B.May has the right to refuse any goods that do not meet our Return Policy requirements.
Merchandise may be returned for exchange, credit, or refund (website purchases only).
Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for exchanges.
https://shopify.com/10307995/account
Submit a return request
Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.
Sign in to your account:
In the "Email" field, enter your email address, and then click "Continue".
In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
Go back to the online store, and then enter a six-digit verification code.
Click "Request return" for the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Request return".
If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
Please ship returns to:
B May Bags
1922 M-119
Petoskey, MI 49770
Attn: RETURNS
Sales and Flash Sales
All sale items are non-refundable (i.e. Cyber Monday) as clearly stated on all promotional sale material. This policy also applies to regular priced merchandise purchased with a promotional code at checkout.
We will honor a price drop on a sale within 24 hours of purchase.
All sale items are final and cannot be returned or exchanged.
Defective or Damaged Items
B.May Repair Policies and Guidelines
Please read the care card provided in the bag thoroughly at the time of purchase.
B May offers a handcrafted product of the highest quality. We guarantee bags against skin and construction defects for 1 yr. During this time we will repair or replace bags showing damage through normal wear and tear.
After 1 year we are not able to repair and recommend taking the bag to your local leather expert or shoe repair.
All bags purchased within 1 year must be presented with proof of purchase from our B.May retail shops or website.
Please send photos detailing the problem to repairs@bmaybags.com. Include the best way to reach you and one of our customer service experts will get back to you with information on how to proceed.
Exchanges
Please follow our return instructions if you would like to make an exchange. You can notify us via phone or email if you would like to exchange the original item for something else. We will confirm that the item you are exchanging for is available and place it on hold until we receive the item you are returning. You may return or exchange online merchandise at any of one of our 2 locations. If you would like to do an in-store exchange/return please drop off the item(s) at your desired location and they will transfer the merchandise to our online headquarters. The store cannot issue you a refund at the time of drop-off. Please allow up to 2 business days for us to process your return. Your refund will be credited to the same credit card used to make the purchase. Depending on the form of payment it may take up to 10 days for your bank to refund your account. As soon as it is processed we will email you a confirmation receipt.
Holiday Return Policy
We offer an extended return policy for all orders placed between November 23rd and Dec 24th. We will accept returns for orders placed during this time if received by January 15th of the following year. Sale items purchased during this period are not eligible for a refund.
Gifts
If the item was marked as a gift when purchased, a gift card for the amount paid for the item, less cost of shipping, will be mailed once the returned item is received and inspected by us. Please include the gift receipt, and ship to the address above.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.